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User Guide
User's Guide
Frequently Asked Questions
Can I use my points at both stores and online?
I have a product I'm looking for, can I be notified when it's on stock?
I haven't received the email.
The postpaid payment form was not enclosed.
I'd rather to receive packages in my delivery box.
Is it possible to specify the delivery date and time?
I would like to pick up at the Yamato transportation sales office.
[Forward to store] Please tell me the expected arrival date at the store.
User's Guide
Membership
About membership registration
Changing my account information
About login password
Deleting my account
Earned Points
About shopping points
About purchase points
How to check my earned points
About point integration
E-mail Newsletter
About delivery of e-mail newsletter
About arrival mail of favorite conditions
Cancellation notification email
What to do if you do not receive the email
About distribution of HTML e-mail newsletter of Gmail
How to unsubscribe from e-mail newsletter
Orders
How to order (members)
How to order (non-members)
About gift wrapping
Payments
About credit card payment
Convenience store deferred payment
About cash on delivery
About Amazon Pay
About bank transfer
About receipts
Products
About quality control
About size
About size comparison
About the material
About the condition
About color
Cancellation / Return
Cancelling my order
About returns
Shipping
About shipping cost
About delivery method
About delivery time
Confirmation of delivery status, date and time
About changing the delivery address
About pick-up at convenience stores, lockers, and Yamato sales offices
About international shipping
Forward to store
What is forward to store?
How to order
About delivery days to the store
How to cancel your order regarding forward to store
General
Terms of Service
About security
Notation based on the Specified Commercial Transaction Act
If you have a problem ...
If you have any problems that cannot be solved by the User's Guide,
please contact Customer
Inquiries.
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