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    Terms of Service

    Terms of Service

    TIN PAN ALLEY CO. (hereinafter referred to as "the Company") provides services (hereinafter referred to as "the Company") provided by the stores "RAGTAG" and "rt" operated by the Company and the websites "RAGTAG Online" and "RAGTAG purchase site" operated by the Company. The terms of use (hereinafter referred to as the "Terms") of the "Service") are defined as follows. By using this service, it is considered that you have accepted this agreement.

    Chapter 1 General rules

    Article 1 Definition

    1. In this agreement, the following terms shall have the meanings set forth below.
    1. The stores operated by our company are "RAGTAG" and "rt".
    2. The websites operated by our company are "RAGTAG Online" and "RAGTAG purchase site".
    3. "This service" means various services provided at the stores operated by the Company or the website operated by the Company.
    4. "Customer" means a person who can receive this service based on this agreement.
    5. "Member" means a customer who has agreed to this agreement and registered as a member by the method specified by the Company.
    6. "Card" means "RAGTAG MEMBER'S CARD" issued by our company.

    Article 2 Scope and changes of this agreement

    1. This agreement shall apply to the Company and the customer defined in Article 1 regarding the use of this service, and the customer shall comply with this agreement in good faith when using this service. We reserve the right to change these Terms on a reasonable basis without prior notice to you.
    2. When using the benefits of members, follow Chapter 2 of this agreement.
    3. If there is a separate service provided jointly with a partner company, this agreement also applies to the users of that service.

    Article 3 Preparation of usage environment

    1. The customer shall prepare the communication equipment, software, telephone usage contract, internet connection contract, etc. necessary for using this service at his / her own risk and expense. In addition, all communication and connection charges related to use shall be borne by the customer.
    2. You shall be set to always receive emails from our domain (tinpanalley.co.jp). We may refrain from further e-mailing customers who have refused to receive e-mails from us even once. In addition, the customer who has canceled the reception refusal shall promptly notify the Company to that effect.

    Article 4 Contact from our company

    1. Notification of necessary matters to the customer shall be made by posting on the store or website operated by the Company, by e-mail or by a method deemed appropriate by the Company.
    2. If the method described in the preceding paragraph is performed by e-mail, we will consider that the notification to the customer has been completed when the customer sends the e-mail to the e-mail address notified in advance. You are obligated to view the notifications we send by email without delay.

    Article 5 Change of notification contents

    1. If there is a change or mistake in the content notified to us when using each service, the customer shall promptly notify us of the change by the method specified by us.
    2. The customer agrees in advance without objection that even if the notification from the Company or the delivery of the goods is not delivered due to failure to make the notification in the preceding article, it will be deemed to have arrived when it should normally arrive.
    3. If there is an error in the content of the customer's notification, we acknowledge that we will change the content of the notification within the necessary range without any notice.
      The Company shall not be liable for any damages caused by the failure to submit the notification set forth in Paragraph 1 of this Article. In addition, damages incurred by the Company or a third party due to the customer's failure to report shall be resolved at the customer's expense and responsibility.

    Chapter 2 Members

    Article 6 Membership registration

    1. Membership registration shall be carried out in accordance with the prescribed method specified by the Company after accepting this agreement.
    2. If the applicant for membership registration is a minor, the applicant for membership registration must obtain the consent of a legal representative such as a parent or guardian in advance to register as a member for the purpose of using this service and to use this service. Suppose.
    3. The customer shall not register as a member more than once.
    4. The customer shall not register any false information, third party information, non-existent information, etc., regardless of part or all of the registered information.

    Article 7 Change of registration information

    1. If the registered information is changed or incorrect, the member shall promptly change it by the method specified by the Company.
    2. The member shall consent in advance without objection that even if the notification from the Company or the delivery of the goods is not delivered due to failure to change paragraph 1 of this article, it will be deemed to have arrived when it should normally arrive. I will.
    3. The member acknowledges that if there is an error in the registered information, the Company will change the registered information within the necessary range without any notice.
    4. The Company shall not be liable for any damages to the member due to failure to change paragraph 1 of this article. In addition, the member shall bear all responsibility for damages incurred by the Company or a third party due to the member's failure to make changes.

    Article 8 Management of member ID and password

    1. Members shall manage the member ID and password given by the Company at their own risk.
    2. Members can use each service using their member ID and password.
    3. If the entered member ID and password match the registered member ID and password, we will consider it to be used by the member himself / herself.
    4. Members shall be liable for damages caused by insufficient management of member IDs and passwords, mistakes in use, use by third parties, etc., and the Company shall not be liable at all unless exemption is not permitted by law. Suppose.
    5. Members shall not lend, transfer, share, change their name, buy or sell, pledge, etc. the member ID and password to a third party, and shall not disclose the password to a third party.
    6. If it is found that the member ID and password have been used illegally by a third party, the member shall immediately contact the Company and follow the instructions from the Company.

    Article 9 Shopping point rules

    1. Points can be awarded for RAGTAG / rt stores and RAGTAG You will earn 1 point for every JPY you use (tax included).
    2. Points will be awarded at the time of payment completion for RAGTAG / rt stores, and the day after the shipping process is completed for orders placed on RAGTAG
    3. Members can set the points they hold as 1 point = 1 JPY, and settle the payment price (product price, shipping fee, handling fee or consumption) at all RAGTAG ・ rt stores and RAGTAG Online by the method specified by the Company. It can be used to pay all or part of the tax included. The same applies below.
    4. You can check the number of points currently held by the member on "My Page" of RAGTAG
    5. The expiration date of points is one year from the date of the last point grant. If shopping points are given even once a year, the expiration date will be renewed and points will be accumulated semi-permanently.
    6. Points cannot be exchanged for cash or gift certificates.
    7. Membership registration is required to use points.
    8. RAGTAG / rt store, please be sure to show the card or our application screen before payment. Please note that points cannot be awarded if you do not show it, show it after payment, forget your card, or if you cannot check the application screen.
    9. Points cannot be awarded retroactively to the date of use.
    10. Please note that points may not be awarded or redeemed due to a system malfunction. In this case, the Company shall not be liable for any damages caused by not being able to use this service.
    11. If you withdraw from the membership, you will not be able to receive membership services.

    Article 10 Purchase point rules

    1. RAGTAG ・ rt 1 point will be given for each 1,000 JPY established amount at the time of purchase at all stores. Points can only be awarded for purchases at stores, and home delivery Purchasing service and visits Purchasing service are not eligible.
    2. Points will be awarded when the purchase is completed at RAGTAG
    3. Points will be exchanged for JPY cash for every 100 points.
    4. You can check the number of points currently held by the member on "My Page" of RAGTAG
    5. The expiration date of points is one year from the date of the last point grant. If purchase points are given even once a year, the expiration date will be renewed and points will be accumulated semi-permanently.
    6. Membership registration is required to use points. RAGTAG MEMBER'S CARD website operated by our company.
    7. When using, please be sure to show your card or our application screen before payment. Please note that points cannot be awarded if you do not show it, show it after payment, forget your card, or if you cannot check the application screen.
    8. Points cannot be awarded retroactively to the date of use.
    9. Please note that points may not be awarded or redeemed due to a system malfunction. In this case, the Company shall not be liable for any damages caused by not being able to use this service.
    10. If you withdraw from the membership, you will not be able to receive membership services.

    Article 11 Cancellation, return, total of points

    1. If, after the Company has granted points to a member, there is a return, cancellation, Other reason that the Company deems it appropriate to cancel the points granted for a transaction such as an eligible order or purchase contract, the Company will provide the eligible transaction. You can revoke the points awarded by.
    2. If we determine that a member falls under any of the following items, we can cancel some or all of the points held by the member without notifying the member in advance.
      • ・ When you perform an act that falls under Article 22 "Prohibited acts of the customer".
      • · Other event that the Company has determined that appropriate to cancel the points that have been granted to the member.
    3. Expired points cannot be returned.
    4. The products provided by each service may not be eligible for points and payment of payment, or may be subject to usage conditions. In that case, we will display that fact on the store or website where the product is developed.
    5. If the member uses the points held for payment of all or part of the payment price and then the payment is canceled for some reason, the points used for the payment will be refunded and will not be refunded in cash. ..
    6. The points will be used by the member for the payment of the full payment price, and if the payment price is reduced for some reason, the points will be refunded. If the member uses the points held for a part of the payment of the payment, and then the payment is reduced for some reason, the payment will be refunded by another payment method first, and the amount that still needs to be refunded. If there is a shortage, points will be returned for the shortage.
    7. If the settlement price is increased for some reason after the member uses the points to pay the settlement price, the member shall pay the increased amount by another payment method.
    8. Members may not transfer or pledge their points to other members, or combine or share points among members.
    9. The Company may invalidate the points held by the member without obtaining the consent of the member.
    10. If you have multiple cards, you can combine them. For details, please check the usage guide.

    Chapter 3 Purchase

    Article 12 Items to be purchased

    1. We will purchase items that are posted on the website operated by us, and will not purchase items that are not covered.
    2. Due to our standards, we may not be able to purchase even the items we handle.

    Article 13 How to apply for home delivery purchase

    1. Applications for home delivery purchase shall be made by telephone or by entering the prescribed items in the form on the website operated by the Company.

    Article 14 Delivery of goods purchased by courier

    1. After applying for home delivery purchase, please send the item by courier. We will bear all shipping costs.
    2. Customers who apply for the first time or without registering as a member shall deliver the purchased item to the delivery company at the registered address as required by law.
      If the registered address does not match the current address on the verification document, we will send you the "identification number" to the current address on the verification document and contact us to verify your identity. In this case as well, we will bear the shipping cost.
    3. In order to prevent accidents such as breakdowns and damages during delivery of goods, the customer shall carefully pack the goods according to the nature, weight and volume of the goods. We are not responsible for any damage or loss of goods due to accidents during delivery.

    Article 15 Identity verification based on the antique business law at the time of purchase

    1. We will ask you for your name, current address, date of birth, and occupation for the purpose of verifying your identity and recording sales.
    2. We will verify your identity using your identity verification documents (one of the following). However, it is limited to identity verification documents within the expiration date that can confirm all of the name, current address, and date of birth.
      • ·Driver's license
      • ·Health insurance card
      • ·passport
      • ·Student card
      • ・ Alien Registration Card (Residence Card, Special Permanent Resident Certificate are also accepted)
      • ・ Juki card (with address and date of birth)
      • ・ Resident's card (issued within 3 months. Those with my number cannot be used as identity verification documents)
      • ・ Other
    3. Customers who use home delivery purchase should upload the image of the verification document by the method specified by us or send a copy of the verification document to us together with the item. The address provided on the verification document must match the address provided at the time of application.
    4. When submitting a "health insurance card" for home delivery purchase, please send it with the "symbol" and "number" masked. If an unmasked copy arrives at us, we will mask it.
    5. If the address stated on the identity verification document does not match the address you received at the time of application, the identity verification number will be delivered to the registered address with no forwarding.
    6. For customers who use home-visit purchases, we will check and record the identity verification documents at the place of visit.
    7. When using the home delivery purchase for the second time or later, you can either log in with your member ID and password to apply, or give your identity verification number by phone at the time of application, or you can verify your identity at your current address. If we can determine that you are the customer, we will omit the verification of your identity.
    8. If we cannot verify your identity, we will not purchase it.

    Article 16 About customers under the age of 18

    1. Customers under the age of 18 need parental consent to purchase at our company. Please submit the parental consent form that you filled out and stamped by your guardian. You can receive the parental consent form at the store or RAGTAG purchase site and print it. If you are under the age of 18 and cannot confirm the consent of your guardian, we will not purchase it.

    Article 17 Handling and assessment of purchased items

    1. We will make an assessment after actually checking the item.
    2. After we receive the item, we will consider the points counted by us as the points of the item requested by the customer for assessment.
    3. Even if the item is unopened, it will be opened to check the operation and condition. After that, even if the item is returned, the Company shall not be liable for any damages caused by opening the package.
    4. The assessed amount is the value including all accessories of the item.
    5. If the item is damaged or lost due to our intentional or gross negligence after we receive the item and before it is returned due to the conclusion of the sales contract or cancellation, we will contact the customer with our purchase assessment criteria. We will compensate up to the selling price at our company based on.

    Article 18 Establishment of sales contract at the time of purchase

    1. After confirming the item, we will present the assessed amount to the customer in front of us in the case of store purchase, on the website operated by our company or by phone in the case of home delivery purchase, or at the visited place in the case of home-visit purchase. I will. Please let us know if you accept the sale at the assessed amount presented by us, otherwise cancel. When we receive the consent from the customer, the sales contract will be concluded and the ownership of the item will be transferred from the customer to us. In case of cancellation, we will return it on the spot in the case of store purchase, home-visit purchase, and in the case of home delivery purchase, we will return it to the specified address at our expense.
    2. For items that cannot be purchased according to our standards, please inform us that you will return or dispose of them. In the case of return, we will return it on the spot in the case of store purchase, in the case of home-visit purchase, and in the case of home delivery purchase, we will return it to the specified address at our expense. In the case of disposal, the ownership of the goods and the residue in the pocket will be transferred from the customer to the company when the company receives the fact from the customer.
    3. After we keep the item or cancel it, the store will not receive the returned item for 6 months, and the delivery purchase will not receive the returned item, we will not be able to contact the customer, we will not receive a reply, etc. If the sales contract is not concluded for some reason, we will consider that the ownership of the item has been waived and we will dispose of the item.
    4. If we return the item to the customer pursuant to the provisions of paragraphs 1, 2 and 3 of this article, we will not be liable for any damage or loss of the item due to an accident during delivery that occurs without our responsibility. not. However, if the item is damaged or lost due to our intentional or gross negligence, we will indemnify the customer up to the selling price of our company based on our purchase assessment criteria.
    5. After the sales contract is concluded, we will not respond to any offer to return the item or cancel the sales contract.

    Article 19 Payment of purchase amount

    1. In the case of store purchase or home-visit purchase, payment will be made in advance, and in the case of home delivery purchase, the payment will be made 3 business days after the bank approves the assessment result. (Excluding Saturdays, Sundays, and holidays) However, in the following cases, payment may be delayed or payment may not be possible.
      • ・ When the account information of the designated financial institution is incomplete.
      • ・ If you do not receive registered mail.
    2. We will bear the transfer fee and registered mail fee for the payment amount of the home delivery purchase.
    3. According to the antique business law, the accounts of financial institutions that can be designated are limited to the accounts in the name of the person listed in the identity verification documents.

    Chapter 4 Personal Information

    Article 20 Handling of customer's personal information

    1. Personal information of customers that we have learned in connection with the use of the service shall be handled in accordance with the "privacy policy" separately established by us.
    2. In providing this service, we shall perform encryption processing within a reasonable range in light of the current technical level.
    3. The customer acknowledges that the safety is not necessarily guaranteed even if the processing described in the preceding paragraph is performed.
    4. The customer agrees that the personal information provided by the customer will be used for the following matters and that various information will be sent by mail, e-mail, Other similar means. However, the guidance may select or stop sending customers according to our standards, and in this case we shall not be obliged to disclose the selection criteria.
      • ・ Collection of product price, etc. ・ Delivery of product
      • ・ Payment procedure to customers, delivery to customers
      • ・ Information on brands, products, online shops and store information
      • ・ Information on back Forward to store
      • ・ Information on purchase
      • ・ Information on services such as various special treatments and various events
      • ・ Marketing activities aimed at improving our services and quality control
      • ・ Answer to various inquiries
      • • The Company is a store or WEB site operated JPY smooth management, if necessary for the operation
      • ・ When disclosure is required based on a law or a judicial order
      • ・ Contact necessary for the operation of each of the above items

    Article 21 Inquiries about personal information

    1. The user shall contact the following consultation desk regarding personal information for requests regarding disclosure, change and deletion of personal information.
      We will respond promptly after confirming that the request is from the user himself / herself.
    [Consultation counter for personal information]
    TIN PAN ALLEY CO. Customer Inquiries
    Click here for inquiries
    Business hours 10: 00-19: 00 (Weekdays only: Excluding year-end and New Year holidays)

    Chapter 5 Operation of this service

    Article 22 Service suspension, discontinuation, change

    1. The Company shall be able to suspend or discontinue this service in any of the following cases without prior notice and consent to the customer.
      • -When the system of this service is maintained regularly or urgently.
      • -When troubles such as breakdowns or failures occur in communication, systems, equipment, etc.
      • ・ When a fire or power outage occurs and the service cannot be provided.
      • ・ When the service cannot be provided due to a natural disaster.
      • ・ In Other, when we deem it necessary.
    2. The Company shall be able to change, add, or delete all or part of the contents of this service provided without obtaining the consent of the customer.
    3. The Company shall not be liable for any damages suffered by the customer due to the suspension or change of this service pursuant to paragraph 1 or 2 of this article.

    Article 23 Customer prohibited acts

    1. Acts that infringe or may infringe the copyright, trademark rights, property rights, portrait rights, privacy, honor, credit or Other
    2. Acts that cause inconvenience, disadvantage or damage to the Company, other customers, or third parties, or acts that may cause them.
    3. Acts that are or may be offensive to public order and morals, or acts that provide information that is offensive to public order and morals to other customers or third parties.
    4. Acts for the purpose of profit, or acts for the purpose of preparation thereof, through this service or in connection with each service without the consent of our company.
    5. Acts of using information about this service and products for purposes other than private use without the consent of the Company.
    6. Acts of using or providing harmful programs such as computer viruses through this site or in connection with the use of this service.
    7. Copying the card, transferring it to a third party, lending it.
    8. Unauthorized use of ID or password.
    9. Acts that use or may use the member ID and password of a third party with or without permission from a third party.
    10. The act of reporting false information when placing an order, registering as a member, Other
    11. The act of purchasing, reselling, or attempting to resell a product for the purpose of resale.
    12. Delayed or non-fulfillment of payment obligations.
    13. The act of declining or refusing to receive goods in the case of cash on delivery payment.
    14. Acts that violate or may violate laws and regulations.
    15. Acts that violate or may violate the terms of use of this service.
    16. Acts that violate or may violate this agreement.
    17. Other acts that the Company deems inappropriate.

    Article 24 Deletion of membership registration

    1. Members who wish to delete their membership registration shall follow the prescribed procedures specified on the website operated by the Company. After the deletion, this service provided before that will be invalidated and you will lose the points you have. Even if you register as a member again after that, the registration by that member will be treated as a new member registration.
    2. In the following cases, the Company shall be able to delete the membership registration without obtaining the prior consent of the member.
      • ・ When you perform an act that falls under Article 22 "Prohibited acts of the customer".
      • ・ In Other, when the Company determines that it is necessary to delete the membership registration.

    Article 25 Suspension of service

    1. When it is found that the provision of this service has been suspended due to a violation of this agreement in the past.
    2. When you perform an act that falls under Article 22 "Prohibited acts of the customer".
    3. Other, when we judge that it is necessary to stop providing this service.

    Article 26 Attribution of copyright, etc.

    1. Other intellectual property rights related to images, information, designs, etc. provided by this service Other legitimate right holders such as copyright holders, and customers are required to use these. We shall not act infringing on the rights of.
    2. Notwithstanding the preceding paragraph, if a problem arises with the right holder, the customer shall resolve the problem at his own expense and responsibility.

    Article 27 Disclaimer

    1. We will check whether the application information received from you arrives at our computer system, whether the information we receive from you arrives at your computer system, and whether the information received is the same as the information sent. We do not take any responsibility for this.
    2. The Company is not liable for any damages caused by system interruptions, delays, cancellations, data loss, unauthorized access to data, Other Suppose.
    3. We have the safety, accuracy, certainty, and usefulness of this service, the information and services provided by this service, and the information that customers obtain through this service and the e-mails sent by us. We do not guarantee the latestness, suitability for purpose, legality, morality, etc.
    4. The Company does not take any responsibility for the information, services, etc. contained in each site linked to the website operated by the Company.
    5. The Company shall be able to freely change, delete or add the structure, contents, web pages, Other of the website in this service, and shall not be obliged to return to the state before the change, deletion or addition at the request of the customer. will do. The same applies to all systems such as programs and databases.
    6. We provide a variety of information in this service, delay, change, suspend, stop, stop, abolition, Other will not assume any responsibility for the losses incurred by the customer or a third party that occurred in connection with the Service. In addition, the use of this service is entirely the responsibility of the customer, and the use of this service by minors is the consent and responsibility of the parent or guardian. If the damage caused to the customer is based on the cause of responsibility of the Company, the amount of liability for the Company shall be limited to the purchase price of the applicable product. In providing this service, we will not be liable for any delay, change, cancellation or abolition, or Other damages to the customer caused in connection with this service, if there is no reason for our responsibility. However, this does not apply to the cases specified in the note in paragraph 5 of this article.
    7. The Company shall not be liable for any damages caused by the customer's inability to use this service or purchase of products. If a customer causes damage to another customer or a third party by using this service, the customer will resolve it at his / her own risk and expense, and what will happen to us? It shall not cause any inconvenience or damage.
    8. If the payment for the application product is not made within the deadline, the application product will be canceled and we will not take any responsibility for the application contents at that time.
    9. Delivery of goods may be delayed due to various reasons. We are not responsible for the warranty on the delivery date of the item.
    10. If the price displayed on this site differs from the actual selling price or is displayed at an insane price due to human error, we will comply with Article 95 of the Civil Code, "Invalidity of Contract Based on Mistake". We may correct or cancel your order at our own discretion.
    11. We do not guarantee that the sales volume of the products sold by this service will meet all the wishes of our customers, and we do not guarantee that the contents described in the products sold by this service are true. Will not be done either.
    12. If the product cannot be delivered due to a change of address, long absence, refusal of receipt, etc. after the customer has paid the price, we will store it for a period of 6 months. However, after 6 months, the ownership will be deemed to have been waived.
    13. If we are obliged to notify the customer in this service, we are obliged to notify the customer to the e-mail address declared in advance, and for delivery of the product, by delivering the product to the destination specified by the customer. Suppose that you have fulfilled.
    14. We will encrypt the personal information entered and sent when using this service, manage it strictly, and pay sufficient attention to confidentiality. However, since the security function of this service is limited, the customer shall use this service after acknowledging that our company may not be able to keep personal information completely confidential.
    15. The Company shall not be liable for any damages caused by the inability to use this service due to natural disasters such as fire, wind damage, earthquake, or Other

    Article 28 Conflict

    1. Disputes between customers that occur within our service will be resolved between the parties, and you will not file any complaints with us.

    Article 29 Governing law

    1. Japanese law shall apply to the establishment, effect, performance and interpretation of this agreement.

    Article 30 Matters to be discussed

    1. Matters not stipulated in this agreement shall be discussed in good faith among the relevant persons and the response shall be decided.

    Article 31 Jurisdiction Court

    1. The Tokyo District Court shall be the court of first instance for all disputes related to this agreement.

    RETURN

    • Please read the above terms and conditions before using. Only if you agree, click the "I agree and got to the next page" button to proceed.
    • By the time the customer clicks the "I agree and got to the next page" button, we will assume that you have agreed to this agreement.