guide

guide

RAGTAG purchase?

  • 1
    Purchase as high as possible.
    RAGTAG and rt have stores in major cities nationwide and operate one of the largest EC sites in used fashion in Japan.
    It has been used by many fashion lovers for more than 30 years since its establishment, so it is possible to purchase at a high price.
  • 2
    Professional buyers.
    Many buyers with a wide range of knowledge who have passed high-difficulty in-house examinations are enrolled in RAGTAG We have a wealth of knowledge and hospitality so that we can make a convincing assessment. You can also nominate a buyer, so find your favorite buyer.
  • 3
    One of the best brands in the industry.
    A wide range of brands, including famous and popular brands from Japan and overseas, as well as brands known to those in the know, are available for purchase. We will make an assessment that values the brand value. Even beginners can rest assured that they will be assessed one by one and the breakdown of the price will be known.

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How to use

Use courier

  • Apply from the WEB

    * If RAGTAG Online, you can use the same ID as it is.

  • Easy! Send in a purchase bag

    • 1
      The courier set will arrive at the mailbox.
      You don't have to wait at home to pick it up.
      If you apply in the morning, it will arrive the next day.
      * Excluding some areas
    • 2
      About 10 to 20 clothes will fit.
    • 3
      Pack the items. Don't forget the application form.
      * For first-time users and those who apply without registering as a member
      ・ You need to upload your identity verification documents.

    Send home delivery set without waiting

    • 1
      Select "Send in a bag at home" on the application page to apply.
    • 2
      Write the "application number" and "name" in the application completion email on the memo paper.
    • 3
      Please pack the item you want to sell and the memo paper of ② in your bag or cardboard and send it by cash on delivery.
      * For first-time users and those who apply without registering as a member
      ・ You need to upload your identity verification documents.

    Send in cardboard of your desired size

    • 1
      On the application page
      Please enter the number of cardboard boxes.
    • 2
      You will receive a cardboard box at your home.
      If you apply in the morning, it will arrive the next day.
      * Excluding some areas
    • 3
      Pack the items. Don't forget the application form.
      * If you are a first-time user or apply without registering as a member, you need to upload your identity verification documents.

    Send home delivery set without waiting

    • 1
      "No home delivery set required" on the application page
      If you select it, you can download the application form.
    • 2
      Pack items in your bag or cardboard.
    • 3
      Just include the application form and send it.
      * For first-time users and those who apply without registering as a member
      ・ You need to upload your identity verification documents.
      ・ In order to confirm the residence of your current address, you will need to receive the "Identity Verification Number" document that we will send by courier.
  • Shipping

    Please pack and ship the item.
    * We will bear all shipping costs.

  • Quote

    When the item arrives at our company, we will give you a quote within the day at the earliest. Please check the results on My Page.
    * If the number of items is large, we will notify you of the completion of the assessment within 2 days after arrival.

  • Payment

    After confirming the estimated amount, we will transfer it to the designated account.
    * Purchases made by home delivery are not RAGTAG MEMBER'S point service.
    * Items that could not be purchased will be collected free of charge upon request. We donate to volunteer groups.

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Take it to the store

  • Visit

    Bring your goods to a store near you. Please feel free to use even one point.
    * Please have your identity verification documents ready when you come to the store.

  • Reception

    Accepted at the purchase counter. We will keep your goods. After the reception is completed, the assessment will be conducted in order. You can also report the end by phone, so you can go out during that time.

  • Quote

    Buyers will carefully assess each item. Please take a moment to get the result
    I will have it. Some stores also offer a drink service in the waiting space.

    * The Shibuya and Ginza stores have a cafe space "rcafe".
    We serve our specialty coffee and chocolate.

  • Business negotiations

    We will guide you to a private room when the quotation is completed. If you are satisfied with the estimation result, the negotiation will be concluded.
    * Cancellation is possible before payment.

  • Payment

    We will pay in cash on the spot.
    * Items that could not be purchased will be collected free of charge upon request. We donate to volunteer groups.

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Have them come home

  • Apply by phone

    To apply, please call the toll-free number. Professional staff will ask you about the contents of the item.
    * This applies to cases where there are many items or high-priced items. * Depending on the content of the item and the area, we may not be able to accept it. Please note.

    0120-88-4129
    Mobile phones and PHS are also OK Business hours 12:00 to 18:00

  • Visit your home

    Once the date and time to visit is decided, a buyer with specialized knowledge will visit your home.
    * All visit costs are borne by us. There are no fees.

  • Quote

    Estimate the item on the spot. We will carefully assess each point.

  • Payment

    After confirming the estimated amount, if you are satisfied, the negotiation will be concluded. You can choose to pay by cash or bank transfer.
    * Purchases made during visits are not RAGTAG MEMBER'S point service.

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What you can and cannot buy

Introduction

Precautions for purchase

To use the purchase, you need an "identity verification document" that can confirm the person's current address. Regardless of the purchase method, we will definitely see it.

Please note

● We will make an assessment based on the design, brand, age, condition, inventory status, popularity in the market, etc., but we may not be able to set a price (cannot be purchased). ● As a general rule, we do not accept returns of goods after purchase is completed and payment is made. ● Because it is crowded on Saturdays, Sundays, and holidays, it may take some time to get a quote after you leave the item at the store, or we may inform you the next day or later. ● When we contact you about the assessment results of the items you have received, we will dispose of the items if we cannot contact you within Purchasing service

Customers under the age of 18

A parental consent form with a parental signature is required. You can download the parental consent form from the link below. It is also distributed at stores, so please feel free to ask the staff.

Download parental consent form

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Brands that can and cannot be purchased

Brand items that require accessories
The following items of some brands will not be available for purchase if the specified accessories are not included.

About accessories required for purchase

Brands that require a quality label from a domestic authorized distributor
Some brands of clothing will not be available for purchase without the quality label tag of an authorized domestic distributor.
* Representative brands are listed.

About brands that have standards for quality labeling tags

  • The quality display tag is printed with a domestic authorized distributor.
    Please check if it is done.

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Items that can be purchased

* In some cases, it may not be possible to purchase.

This is also OK (clothes)
  • Examples of clothes you can buy (1)There are some stains
  • Examples of clothes you can buy (2)Knit fray
  • Examples of clothes you can buy (3)There is a small hole
  • Examples of clothes you can buy (4)Dirty sleeves
  • Examples of clothes you can buy (5)Dirty collar
  • Examples of clothes you can buy (6)The button is off
  • Examples of clothes you can buy (7)Hemming etc. have been repaired
  • Examples of clothes you can buy (8)Frayed tags
  • Examples of clothes you can buy (9)The thread of the hem
  • Examples of clothes you can buy (10)Parts are removed
  • Examples of clothes you can buy (11)Parts are frayed
  • Examples of clothes you can buy (12)Fluffy
With name (initials)
No accessories (belts, etc.)
The above is also eligible for purchase.
This is also OK (shoes)
  • Examples of shoes that can be purchased (1)Surface dirt
  • Examples of shoes that can be purchased (1)Inner dirt
  • Examples of shoes that can be purchased (1)Heel reduction
  • Examples of shoes that can be purchased (1)Reduction of sole
Sole has been replaced
The above is also eligible for purchase.
This is also OK (bag)
  • Examples of bags that can be purchased (1)Corner thread
  • Examples of bags that can be purchased (2)Inner dirt
  • Examples of bags that can be purchased (3)Stitch fray
  • Examples of bags that can be purchased (4)Discoloration of the handle
No warranty * No box / bag * No accessories (shoulder strap, etc.)
The above is also eligible for purchase.
* Some brands may require accessories.
This is also OK (accessory)
  • Examples of small items that can be purchased (1)With name
  • Examples of small items that can be purchased (2)Thread on the corner of the wallet
  • Examples of small items that can be purchased (3)Dirt inside the wallet
  • Examples of small items that can be purchased (4)Discoloration of accessories
No warranty * No box / bag * Zipper is difficult (hard / loose, etc.)
Pre-packed clock , glasses without lenses, Sun glasses
The above is also eligible for purchase.
* Some brands may require accessories.

Items that cannot be purchased

  • Counterfeit / counterfeit products
  • Magazine appendix
  • Dead battery clock
  • Perfume / cosmetics
  • Used
    Underwear / socks / swimwear
  • Used
    Handkerchiefs and towels
  • Used
    Kimono / Yukata

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Brands that cannot be purchased

These brands are not eligible for purchase.
* Representative brands are listed.

  • Fast fashion UNIQLO
    ZARA
    Forever21
    GAP
    H & M
    etc
  • 109 series CECIL McBEE
    EMODA
    LIP SERVICE
    MURUA
    RODEO CROWNS
    etc
  • Other MUJI products
    UNITED COLORS OF BENETTON
    ORiental TRaffic
    GUESS
    JELLY BEANS
    etc

See more

Contact us here

0120-88-4129

Mobile phones and PHS are also OK Business hours 12:00 to 18:00